Buying on line part
I get people in here all the time wanting to know if I have a part for their mower before they order on line. Most of the time I’m cheaper and often have the part in stock. I inadvertently got transferred to a manuf from my distributor to place a part order. My cost above list + freight and it was for warranty. Finally got warranty to pay but it was a hassle. So beware- on line even from the Manufacturer may not be cheaper than ordering from your local dealer. Had a guy in looking for a belt the other day- said he decided to see if we might have one before he ordered on line. Our belt- and we had it in stock- no waiting- was $31 + tax- the one on line was $40 plus shipping. Doesn’t always happen but we stock parts for machines that are out there- if we get repeat calls for an item we put it in stock. Also beware- I have seen on line where the original part no is given but it’s an aftermarket part that is shipped. Some aftermarket are pretty good - some are not. If the aftermarket causes failure it’s on you.
Had a guy bring in a saw. The dealer could not get the part he needed but told him to order a certain part on line. He ordered the part then brought the saw to us to fix. The part he ordered was not the correct part. We fixed his saw by repairing the original carb correctly. What he did with the incorrect carb I do not know.
Ordering on line and installing it yourself and it doesn’t fix the problem you may not get warranty if that item does not work. Some manufacturers give a warranty on a part IF installed by an authorized dealer. Otherwise there is no warranty.
Our policy- if it’s special ordered we do not do a refund. If it’s a belt we stock we do an exchange only provided the belt is ok. If we look up the part and we ordered the wrong part we take it back and get you the the right part. If you look it up and it’s wrong or does not fix the problem it’s yours. Also if you tell me you want a gizmoche and that is what I order but you really need a whatchmacallit it’s still yours. You choose to be the mechanic so we assume you know what you are doing and have done your troubleshooting correctly and know the name of the part you need. If it’s electrical there is no refund or exchange. All requests for exchange or refund must be accompanied with the original receipt- restocking fee applies.